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Luxora Design Shipping Policy

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At Luxora Design, we aim to provide reliable and transparent shipping services to ensure your orders reach you safely and on time. Please read the details below to understand how our shipping process works.


1. Processing Time

  • Standard Processing Time: Orders are typically processed within 3–7 business days after payment confirmation.
  • Processing times may be extended during peak periods, such as holidays, or due to unforeseen circumstances.
  • Shipping Times: Delivery times vary based on the destination and shipping method selected at checkout. Estimated delivery times will be displayed during the checkout process.
  • Shipping Costs: Shipping fees are calculated at checkout based on the product’s weight, dimensions, and destination. For certain products or promotions, free shipping may be available.

2. Shipping Options and Delivery Times

We ship worldwide and offer the following shipping options:

Domestic Shipping (EU)

  • Standard Shipping: Estimated delivery within 5–10 business days after dispatch.
  • Express Shipping: Estimated delivery within 2–5 business days after dispatch.

International Shipping (Outside EU)

  • Standard International Shipping: Estimated delivery within 10–20 business days, depending on the destination.
  • Express International Shipping: Estimated delivery within 3–7 business days, depending on the destination.

Note: Delivery times are estimates and may vary based on factors such as customs clearance, weather conditions, and shipping carrier delays.


3. Shipping Rates

  • Shipping costs are calculated based on the destination, shipping method, and the total weight of your order.
  • The final shipping cost will be displayed at checkout.

4. Customs, Duties, and Taxes

  • For international orders, customs duties, taxes, and fees may apply. These charges are determined by the destination country and are the responsibility of the customer.
  • Luxora Design is not responsible for any delays caused by customs processing.

5. Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your shipment through the carrier's website using the tracking number provided.

6. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Certain items may be restricted or unavailable for shipping to specific countries due to local regulations.

7. Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal to accept the shipment, or failure to collect the package, we will contact you for further instructions.
  • Customers are responsible for any additional shipping costs incurred for re-delivery.

8. Damaged or Missing Items

  • If your order arrives damaged or items are missing, please contact us within 7 days of delivery at info@luxora-design.com. Include your order number, a description of the issue, and photos of the damaged package or items.
  • We will work with the shipping carrier to resolve the issue and provide a replacement or refund if applicable.

9. Delayed or Lost Packages

  • If your package is delayed, please allow additional time as delays can occur due to customs or shipping carrier issues.
  • If your package is lost, contact us at info@luxora-design.com, and we will assist in resolving the matter with the shipping carrier.

10. Questions or Assistance

For any questions or concerns regarding your shipment, please contact us:


Thank you for choosing Luxora Design. We appreciate your trust and patience as we create your custom-made order with care and deliver it to your doorstep!